xc999's Privacy Policy

1. Information We Collect

When creating an account and using our services at xc999, we may collect the following types of information.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID number or passport number (for identity verification)
• Address and residential information
• Mobile banking number (bKash, Nagad, Rocket, Upay — for transactions)
• Any additional information provided at the time of account creation

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of site access, page visit history, and click data
• Data collected through cookies and similar tracking technologies
• Gaming activity logs, betting history, and win/loss records

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Information about the payment method used
• Transaction reference numbers and status

2. Purpose of Data Collection

xc999 uses your information for the following legitimate purposes.

2.1 Account Management

We use your personal information to create, verify, and maintain your xc999 account. This includes identity verification and age confirmation.

2.2 Service Delivery

Information is used to provide you with a seamless gaming experience, process financial transactions, and deliver bonuses or rewards.

2.3 Customer Support

We use your information to resolve your complaints or questions via live chat or email.

2.4 Security and Fraud Prevention

Information is analysed to prevent unauthorised use of accounts, fraud, and money laundering.

2.5 Responsible Gaming

Information is used to monitor player gaming behaviour, identify problematic behaviour, and ensure access to responsible gaming resources.

2.6 Marketing and Communications

With your consent, we may send you offers, bonuses, and promotional information. You can opt out of these communications at any time.

3. Data Sharing and Disclosure

xc999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances.

3.1 Service Provider Partners

Only the necessary information is shared with trusted partners who provide payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, identity verification, and customer service. These partners are contractually obligated to follow our guidelines and keep information secure.

3.2 Legal Obligations

It may be necessary to disclose information in response to lawful requests from law enforcement agencies or regulatory authorities. In such cases, we comply with our legal obligations.

3.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In that case, we will notify you in advance.

4. Data Security Measures

xc999 uses industry-standard security measures to protect your privacy.

• SSL Encryption: All communications between you and our servers are protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access the necessary information.
• Firewall and Monitoring: Our systems are monitored 24/7.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.
• Regular Security Audits: Our systems undergo regular security reviews.

However, no method of transmitting or storing information over the internet can be guaranteed to be 100% secure. While we strive to ensure the highest level of protection, absolute security cannot be promised.

5. Cookie Policy

The xc999 website uses cookies and similar technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the site, such as maintaining login sessions.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: To analyse site usage and improve services.

5.2 Cookie Controls

You have the option to reject or delete cookies through your browser settings. However, disabling cookies may limit some features of the site.

6. Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to fulfil legal obligations.

• Account information — retained for a minimum of 5 years even after account closure (in accordance with financial regulatory requirements).
• Transaction records — retained as required by law.
• Gaming logs — retained for a set period for system verification and dispute resolution.
• Marketing communications data — until the date you withdraw your consent.

7. Your Rights

xc999 respects your right to privacy. You have the following rights.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your information in certain circumstances.
• Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Right to Complain: You can raise a complaint about how we handle your information.

To exercise these rights, contact our support team via live chat or email.

8. Privacy of Minors

xc999 is for persons aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration. If we become aware that information from a minor has been collected, that account will be closed immediately and the associated information will be deleted.

9. Third-Party Links and Services

Game software providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) follow their own privacy policies. xc999 is not responsible for the data collection practices of these providers. We recommend that you read their own privacy policies.

10. International Data Transfers

xc999 operates primarily from Bangladesh. Some information may be transferred to other countries for data processing purposes. In such cases, we ensure that adequate data protection measures are in place in those countries and that contractual safeguards are in place.

11. Policy Changes

xc999 reserves the right to update this privacy policy as needed. For significant changes, we will notify you in the following ways.

• A notification will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy.

12. Contact Us

If you have any questions, comments, or requests regarding this xc999 Privacy Policy, please contact us.