xc999 Terms and Conditions

1 Introduction and Definitions

xc999 is an online gaming and betting platform operated for players in Bangladesh. Below are definitions of some key terms used in these terms and conditions:

• "Platform" — The xc999 website (xc999.lat) and all services under it.
• "User" or "Player" — Any person who has registered on or is using the platform.
• "Account" — Each player's own registered account.
• "Balance" — The amount of funds deposited in the account.
• "Bonus" — Any form of extra funds or rewards provided by the platform.
• "Wagering Requirement" — The condition specifying how many times a bet must be placed before bonus funds can be withdrawn.
• "KYC" — The identity verification process (Know Your Customer).

These terms and conditions are drawn up for Bangladeshi players. It is every user's responsibility to read and accept this document.

2 Account Registration

To create an account on xc999, the following conditions must be met:

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration — name, email, phone number, and date of birth — must be completely accurate and correct.
• It is the user's own responsibility to keep their account password confidential. The password should not be shared with anyone.
• If any suspicious activity or the possibility of unauthorized access to the account is detected, our support team must be notified immediately.
• Transferring, selling, or renting an account is strictly prohibited.
• xc999 may request additional identity verification (KYC) information at any time. The right to restrict or close the account is reserved if the requested information is not provided.

By opening an account, the user acknowledges that they have read and accepted these terms and conditions, the privacy policy, and the responsible gaming guidelines.

3 Age Limit and Eligibility

• The minimum age to participate on xc999 is 21 years.
• A national identity card or other valid document may be requested for age verification at the time of registration or at a later stage.
• If false information is provided regarding age, the account will be closed immediately and any deposits and bonuses will be forfeited.
• Accounts of users who assist minors in creating accounts will also be permanently closed.
• Parents, please ensure that your underage children cannot access this platform.

4 Deposit and Withdrawal Policy

The terms and conditions for deposits and withdrawals on xc999 are described below:

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits must be sent only from a payment account registered in the user's own name. Deposits from third-party accounts are not accepted.
• Once a deposit is completed, the balance is generally updated immediately. For any delays, please notify the support team.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally completed within 30 minutes to 3 hours.
• Withdrawal requests will only be sent to the payment account from which the deposit was made.
• Withdrawal requests may be delayed or put on hold if KYC verification has not been completed.
• xc999 reserves the right to temporarily hold withdrawals if fraud or a violation of the rules is suspected.
• If a bonus has been used, the funds cannot be withdrawn until the wagering requirement has been met.

5 Bonus and Promotion Terms

Various types of bonuses and promotions are available on xc999. These apply subject to specific conditions:

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement: the bonus amount must be wagered 10 times.
• The welcome bonus applies only once per player.
• If a withdrawal is requested while a bonus is active, the bonus may be forfeited.

5.2 VIP Cashback Program

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Advancement to a VIP tier depends on the player's overall activity and participation on the platform.

5.3 General Bonus Terms

• A bonus applies to one account of a specific player only.
• Attempting to claim bonuses on multiple accounts from the same IP address or device may result in all associated accounts being closed.
• xc999 reserves the right to modify or cancel any promotion at any time.
• If bonus abuse is suspected, an investigation will be conducted and action will be taken accordingly.

6 Betting and Gaming Rules

All gaming activities on xc999 — slots, casino games, sports betting — are governed by the following rules:

• Once a bet is confirmed, it cannot be changed or cancelled, unless funds were incorrectly deducted due to a technical error.
• Results or winnings displayed incorrectly due to a technical error or malfunction will be considered void. xc999 is not responsible for such errors.
• All game outcomes are determined by a random number generator (RNG). There is no method to influence the results.
• In sports betting, official results are final. In the case of any disputed result, xc999's decision will be considered final.
• Minimum and maximum limits apply when placing bets on team and individual sports events. These limits may vary by game.
• For betting on cricket, football, or other sports (BPL, IPL, T20, ICC events), bets will be refunded if the event is cancelled.
• xc999 promotes responsible gaming. Avoid excessive gaming and use the self-exclusion option if needed.

7 Prohibited Activities

The following activities are strictly prohibited on the xc999 platform:

1. Fraud and Deception: Registering with false information, using another person's identity, or attempting to win by unlawful means.
2. Money Laundering: Any attempt to legitimize illegal funds through gaming activities.
3. Bonus Abuse: Exploiting loopholes in bonus terms to artificially accumulate bonus funds.
4. Multiple Accounts: One individual creating more than one account.
5. Automated Software: Using bots, scripts, or any other automated method to place bets.
6. Use of Inside Information: Placing bets based on unauthorized or confidential information.
7. Coordinated Betting: Placing bets in a coordinated and deliberate manner through multiple accounts.
8. Hacking or System Attacks: Any attempt to breach the platform's security measures.

If any of the above activities are proven, the account will be permanently closed and all deposits and winnings will be forfeited.

8 Account Suspension and Closure

xc999 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of these terms and conditions.
• Failure to complete KYC verification or providing false information.
• Suspicion of fraud, money laundering, or prohibited activities.
• Prolonged account inactivity.
• At the user's own request (self-exclusion).

Users are generally notified by email before an account is closed. However, in cases of serious violations, the account may be closed without prior notice.

Users may also contact the support team at any time to request account closure.

9 Privacy and Data Protection

xc999 gives the highest priority to protecting users' personal information. Please read our Privacy Policy for details on how data is collected, stored, and used.

• All data is secured through SSL encryption.
• Personal information will never be sold to third parties.
• Information may be shared with authorities where required due to legal obligations.
• Users may request correction of their information at any time.

10 Limitation of Liability

xc999 is not liable for the following:

• Interruption to or loss during a game session due to internet connection failure.
• Technical errors from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.).
• Losses arising from problems with the user's own device or software.
• Unforeseen events (force majeure) such as natural disasters, government restrictions, or cyberattacks.
• Financial losses from gaming — gaming should be done for entertainment purposes, not as a source of income.

xc999 always strives to ensure a safe and reliable environment, but claims for compensation in the above circumstances are not acceptable.

11 Changes to Terms

xc999 reserves the right to partially or fully change these terms and conditions at any time. In case of changes:

• Notice of important changes will be provided via the registered email or on the platform.
• Continued use of the platform after changes take effect will be considered as the user's acceptance of the new terms.
• If a user does not accept the new terms, they may request to close their account.
• The date of the latest update will always be mentioned at the top of this page.

12 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24 hours, 7 days — support available in Bengali.
• Email: [email protected]

Our support team is ready to answer all your questions in Bengali. We follow a fair and transparent process to resolve any disputes or complaints.

For more information, visit our FAQ page or Responsible Gaming page.