🛡️ Safe Gaming

xc999 Responsible Gaming — Your Safety Is Our Priority

Play safely with bKash, Nagad, and Rocket — xc999 always follows deposit limits, self-exclusion, and the 21+ rules.

Why is responsible gaming important?

xc999 believes that an enjoyable gaming experience is only complete when it stays within limits.

xc999 is committed to ensuring a safe and enjoyable gaming environment for players in Bangladesh. Responsible gaming is not just a policy — it is the core foundation of our platform. We want every member to enjoy gaming as a form of entertainment, never as a source of financial or mental stress.

Online gaming can be fun and exciting, but it also carries the risk of becoming an addiction. That is why xc999 encourages every member to set their own limits and seek the help they need in time. Our responsible gaming policy is built following internationally recognised tools and practices.

Important reminder: xc999 is for players aged 21 and above only. Opening an account or playing games by minors is strictly prohibited. If there are minors in your household, please keep parental controls active on your devices.

Our protection tools

xc999 gives you the following tools to keep your gaming in check.

Deposit Limit

Set how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit generally take 7 days to process.

Self-Exclusion

If you feel gaming is having a negative impact on your life, request a temporary or long-term self-exclusion. During this period, no transactions or games will be possible on your account.

Time-Out Break

Want to pause gaming for a set period? Use the time-out feature to take a break from 24 hours up to 6 weeks. Your account will not be accessible during the break.

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, you will be automatically alerted or your session will end, so you can take the break you need.

Betting History Review

View the full history of your gaming activity — how much time you spent, and how much you deposited and withdrew. Understanding your own patterns makes it easier to make informed decisions.

24/7 Support

Talk to our Bengali-speaking support team via live chat at any time, about any question or concern. We help without judgement.

21+ Age Policy

Players must be 21 years of age or older to register at xc999.

As part of responsible online gaming in Bangladesh, xc999 strictly enforces the 21+ age policy. Age is verified when an account is created, and additional identity verification documents may be requested in cases of doubt.

If you want to keep a minor in your family away from online gaming sites, use parental control software on your devices and browsers. Do not share your account password with anyone.

  • Date of birth verification is mandatory when opening an account
  • Age may be confirmed using a national identity card or passport when required
  • You are advised not to share your account password with anyone
  • If there are minors in your household, keep parental controls active on your devices
  • If a minor's account is identified, it is closed immediately
  • In cases of fraudulent age declaration, all winnings will be forfeited

How to recognise problematic gaming

Ask yourself the questions below — answer honestly.

Gaming addiction often develops gradually. Many people do not realise themselves when entertainment has turned into a problem. Be alert if you notice the following signs:

  • Are you repeatedly placing larger bets to try to win back money you have lost?
  • Do you want to stop gaming but find you cannot?
  • Are you hiding your gaming habits from family or friends?
  • Is gaming causing you to neglect work, studies, or family responsibilities?
  • Are you borrowing money or selling assets because you cannot cover your expenses?
  • Do you feel restless, irritable, or anxious when you are not gaming?
  • Are you spending much more money than your set budget?

If you answered "yes" to more than one of the questions above, please contact us. Our support team will assist you with complete confidentiality. Reach us via live chat or email at [email protected].

Set your own limits — 5 simple steps

Responsible gaming starts with knowing yourself.

1

Set a monthly budget

Decide in advance how much money you can set aside for entertainment each month. Never go beyond this budget. Avoid increasing it in the hope of winning.

2

Set a deposit limit

Set a daily, weekly, or monthly deposit limit from your account settings. This will automatically prevent you from depositing more than intended.

3

Allocate a fixed time

Decide how long you will play games each day and stick to that limit. Do not let gaming affect your sleep, work, or time with family.

4

Take regular breaks

Use the time-out feature to take regular breaks. Staying away from gaming for at least one full week each month helps maintain mental balance.

5

Seek help when needed

If you find it hard to stay in control on your own, contact us via live chat. You do not need to give a reason to request self-exclusion.

Build healthy gaming habits

Small steps, big change — some practical tips for responsible gaming.

Keep your goals clear

Gaming is for entertainment only. Do not treat gaming as a way to earn a living or pay off debt.

Mental wellbeing comes first

Avoid gaming when you are angry, frustrated, or under mental stress. It is hard to make sound decisions in emotional moments.

Let loved ones know

Tell a family member or a trusted friend about your gaming habits. They can help keep you on the right track.

Wins and losses are normal

Winning every game is not possible — that is a natural part of gaming. Avoid raising your bets out of frustration after a loss.

Responsible Gaming FAQ

Find answers to common questions here.

Log in to your xc999 account and go to Account Settings > Responsible Gaming. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Requests to increase a limit generally take 7 days to process.

Self-exclusion is a process where you can block access to your own account for a chosen period of time. You decide the duration yourself — starting from a minimum of 3 days up to a long-term break. During self-exclusion you will not be able to play games, make deposits, or withdraw funds. Once activated, it cannot be cancelled before the set period ends.

A time-out is a shorter break — from 24 hours up to 6 weeks. It is suitable for taking a light pause. Self-exclusion is a longer-term and stronger tool, typically used when someone is experiencing gaming-related problems. Once self-exclusion is activated, you cannot exit it before the set period ends, which provides an extra layer of protection.

Chat directly in Bengali via xc999's 24/7 live chat, or send an email to [email protected]. Our support team will listen to you with complete confidentiality and provide the assistance you need. No information will be shared with any third party.

No, it is strictly prohibited. To open an account at xc999, you must be 21 years of age or older. Age is verified during registration, and in cases of doubt, identity documents may be requested. If a minor's account is identified, it is closed immediately and all transactions are cancelled.

Your account balance will remain completely safe during self-exclusion. Once the exclusion period ends, you will be able to access your account and make withdrawals as normal. However, withdrawals and deposits are not possible while exclusion is active. Contact support for more details.

Enjoy safely — welcome to xc999

Play responsibly and have fun. Cricket, slots, or casino — your favourite games are waiting here.

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